Complaints Prior to October 19, 2009 
 
Note: For complaints arising from incidents occurring on or after October 19, 2009, click here.

Follows is the process for filing complaints for incidents occurring before October 19, 2009:

Filing A Complaint:

  • You may make a complaint if you are directly affected by an incident. Your complaint must be in writing, signed and mailed, faxed or delivered to any Halton Regional Police Service location, the Professional Standards Bureau, or the Ontario Civilian Commission on Police Services.
    • Note: Complaints received via e-mail cannot be acted upon
  • You may also make a complaint using a standard form available at any HRPS location, or through the office of the Ontario Civilian Commission on Police Service(OCCPS) in Toronto.
  • Complaints must normally be made within six (6) months of the incident occurrence

Addresses For Filing Complaints:

Ontario Civilian Police Commission
250 Dundas Street West
6th Floor, Suite 605
Toronto, ON  M7A 2T3
Telephone: 416-326-1189
Toll-Free Telephone: 1-888-515-5005
Fax: 416-314-2036
Toll Free Fax: 1-888-311-7555
Website: www.occps.ca

The Halton Regional Police Service
Professional Standards Bureau
1151 Bronte Road
Oakville ON L6M 3L1
Telephone: 905-825-4747
Fax: 905-825-8447
E-mail:

Complaint Processing:

The Chief of Police or his/her designate will determine how your complaint is to proceed and if your complaint concerns the conduct, policies and/or services of the Halton Regional Police Service. The Chief may decide not to deal with the complaint:

  • If it was filed six (6) months after the incident which led to the complaint
  • If it is frivolous, vexatious or made in bad faith
  • If the complainant was not directly affected by the incident

The decision of the Chief must be made within thirty (30) days of receipt of the complaint.

After the investigative report is completed, the Chief or designate may:

  • Settle the matter by way of informal resolution if the misconduct was not of a serious nature
  • Find the complaint to be unsubstantiated, frivolous, vexatious or made in bad faith
  • Find the officer guilty of misconduct and impose a penalty without a formal hearing where the misconduct is not serious
  • Decide the complaint should be heard by a police disciplinary hearing
Decision Review:

If you disagree with the initial classification of your complaint as either a policy, service or conduct issue, you may request that the Ontario Civilian Commission on Police Services review the classification. You may also request that the Ontario Civilian Commission on Police Services review the Chief's decision not to deal with your complaint. In either case, however, your request must be made within thirty (30) days of receipt of the decision. You should provide the Ontario Civilian Commission on Police Services with as much information as possible, including your reasons for requesting the review.

The Ontario Civilian Commission on Police Services may confirm the decision of the Chief of Police, refer your complaint back for investigation, or assign it to another police service. There is no appeal of decision made by Ontario Civilian Commission on Police Services.

Informal Complaint Resolution:

The Police Services Act encourages informal resolution of conduct complaints at any time during the process, where the Chief of Police concludes that it was not of a serious nature and that both you and the police officer consent to the proposed resolution.

Complaint Withdrawal:

You may withdraw your complaint in writing at any time.  However, the Chief of Police may continue dealing with your complaint if it is felt that the circumstances warrant further action.