The Halton Regional Police Service Communications Bureau is responsible for initial response to all 9-1-1 calls for police, fire and ambulance originating within Halton Region.
It operates 24 hours-a-day, seven days a week, 365 days of the year and is supervised by a Staff Sergeant who is supported by four highly-trained civilian communications supervisors, 44 full-time and 15 part-time communicators. The Bureau also has its own dedicated trainer responsible for coordinating initial communicator training, ongoing staff training/development, and researching new training initiatives.
After the initial determination of the type of emergency response required, calls are transferred by the Communications Bureau to the appropriate Emergency Services agency.
Calls for police services are dispatched directly to patrol officers in the District where the call originates from. Depending on the nature of the incident, one or more officers and/or police agencies may be dispatched.
The Communications Bureau also receives and processes all non-emergency calls for service received from the public, and monitors all HRPS officers on patrol using a Global Positioning System (GPS), and data and voice transmissions.